Customer Care/Return+Repair Policy

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Shipping Information:

Your order will be shipped within 1-2 business days of your purchase date via USPS, excluding weekends and holidays. We are currently offering FREE shipping & handling on all USA orders! Expedited shipping is available if you choose to ship your item sooner. If you'd like to add insurance, or signature confirmation for your order please email us at customerservice@tessandtricia.com (please be sure to include your order number). We offer international shipping calculated by weight/fair per country/location. Orders are shipped to the address provided, Tess+Tricia is not responsible for delays caused by the USPS, stolen packages or replacement of lost orders submitted with incorrect delivery information.

Track Your Package:

You will receive a shipping confirmation email once your order has been shipped with your tracking number. US Domestic orders typically arrive within 2-5 business days after shipment. International orders typically arrive within 10-25 business days after shipment (may vary depending on customs office of arrival country).

Return Policy:

For a full refund (minus the shipping costs), the item(s) must be returned in unused condition with tags still attached. The refund would be issued within 14 days of merchandised being received.
Please download, fill out, and send this PDF below along with your piece(s):
 
Download here: ORDER RETURN FORM
 
If Customer receives a damaged or an incorrect item, please email customerservice@tessandtricia.com or by phone at 952-250-9992 and we will assist you with the exchange.

 

 

Repair Policy:

At Tess+Tricia we work hard to give you the best customer service experience possible. We know you love your Tess+Tricia jewelry, and that’s why we will attempt to repair any piece of our jewelry for you.

If your bracelet or necklace breaks, please contact us at customerservice@tessandtricia.com.  We will send you a customer repair form to fill out and mail back with the item in need of repair.  Please note that we do not pay for the shipping to return the item to us, but do cover the shipping to return your jewelry to you once fixed.

Our repair fees are between $5 and $15 per item.  There may be special circumstances where the piece of jewelry is just not fixable or there are not enough pieces left to put it back together, in that case, we will contact you to discuss further options.

Product Care:

We use quality metals and natural materials. Please remove your piece(s) before rigorous activity, swimming, or showering. Fading, discoloration or breakage could occur. 

 

By purchasing from tessandtricia.com, you agree to these terms and conditions.